How to Apply for New Zealand eTA – Step by Step Guide

You can apply for a New Zealand eTA (NZeTA) through two methods: the official NZeTA mobile app (NZD $17) or the Immigration New Zealand website (NZD $23). Both methods require the same information – passport details, a face photo, character declaration answers, and payment by Visa or Mastercard. Most applications are processed within 72 hours, with many approved in minutes.

NZeTA Application Methods

New Zealand offers two official channels for NZeTA applications, both managed by Immigration New Zealand:

The app costs NZD $6 less because it uses automated photo capture and streamlined processing. The website option exists for travelers who prefer not to download an app or are using a desktop computer.

Important: Always use the official channels – the NZeTA app from Google Play or App Store, or nzeta.immigration.govt.nz. Third-party websites charge significantly more (often USD $60-$135) for the same service.

Step-by-Step: Applying via the NZeTA App

The NZeTA app is the fastest way to apply. Follow these steps:

1. Download the app – Search “NZeTA” on Google Play or the App Store. The official app is published by New Zealand Immigration (MBIE).
2. Open the app and tap “Start new request”
3. Enter personal details:
4. Full name (as shown on passport)
5. Date of birth
6. Nationality / citizenship
7. Gender
8. Enter passport details:
9. Passport number
10. Expiry date
11. Country of issue
12. Take or upload your photo:
13. Use the app’s camera feature for best results
14. Or upload a saved JPG/JPEG file
15. Follow on-screen guidelines for photo acceptance
16. Answer character questions:
17. Criminal convictions
18. Deportation history
19. Exclusion orders
20. Health declarations
21. Pay the fee:
22. NZD $17 via Visa or Mastercard
23. Plus NZD $100 IVL if applicable
24. Submit and save your reference number

Step-by-Step: Applying via the Website

To apply online at nzeta.immigration.govt.nz:

1. Visit nzeta.immigration.govt.nz
2. Scroll down and click “Request an NZeTA”
3. Fill in the same personal and passport details as the app
4. Upload your photo – must be JPG/JPEG format
5. Complete the character declaration
6. Pay NZD $23 plus IVL if applicable via Visa or Mastercard
7. Submit and note your reference number

The website process is identical to the app but costs NZD $6 more. You can complete the application on any device with a web browser.

Documents Needed for Your NZeTA Application

Before starting your application, gather these documents:

Document	Purpose	Notes
———-	———	——-
Valid passport	Identity verification	Must be valid 3+ months after NZ departure
Face photo	Application requirement	JPG/JPEG, recent, clear
Credit/debit card	Payment	Visa or Mastercard only
Email address	Communication	For acknowledgement and status updates

Your passport must be the same one you will use to travel. If you apply with one passport and attempt to travel with another, your NZeTA will not be valid.

After Submitting Your NZeTA Application

Once submitted, you will receive:

1. Acknowledgement email with your reference number
2. Processing status – most applications process within minutes to hours
3. Approval email confirming your NZeTA is valid

Check your status anytime at nzeta.immigration.govt.nz/check-status using your reference number. Your NZeTA is electronically linked to your passport – no physical document is needed.

Common Application Mistakes to Avoid

Mistake	Consequence	Solution
———	————-	———-
Wrong passport number	NZeTA declined	Double-check against passport
Name mismatch	Entry denied at border	Use exact passport name
Wrong photo format	Application rejected	Use JPG/JPEG only
Expired passport	NZeTA invalid	Check 3-month validity rule
Applying too late	Missed flight	Apply at least 2 weeks before
Using third-party sites	Overcharged	Use official app or website only

NZeTA Application for Families and Groups

If you are traveling with family or in a group, each person needs a separate NZeTA application. You can submit multiple applications using the same payment card:

1. Apply for each traveler individually – each application requires that person’s passport details and photo
2. Use one payment card for all applications – the card does not need to match the applicant’s name
3. Track each application separately using individual reference numbers
4. Children of all ages need their own NZeTA, including infants

For large groups (10+), consider applying at least 3 weeks in advance to allow time for any individual application issues.

Frequently Asked Questions

Can I apply for NZeTA on someone else’s behalf?

Yes. You can submit an NZeTA application for another person, such as a child or elderly family member, as long as you have their passport details and photo. Each person needs a separate application.

What if my NZeTA application is rejected?

If declined, you may still be able to visit New Zealand by applying for a visitor visa through the standard immigration process. Common reasons for rejection include character concerns or incorrect details.

Can I edit my NZeTA after submitting?

No. Once submitted, you cannot modify your NZeTA application. If you made an error, you would need to submit a new application and pay the fee again.

Do I need to print my NZeTA approval?

No printing required. The NZeTA is linked to your passport electronically. Airlines and border officials can verify it using your passport number. However, keeping a digital copy of your acknowledgement email is recommended.

How early can I apply for my NZeTA?

You can apply as soon as you have your travel plans. Since the NZeTA is valid for 2 years, applying early has no downside. Immigration New Zealand recommends applying at least 2 weeks before departure.

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Last updated: June 2026. Application process sourced from Immigration New Zealand (nzeta.immigration.govt.nz).

The etanewzealand.info editorial team provides step-by-step guidance based on the official Immigration New Zealand application process.